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Customer Service

Product Pricing
All products and prices including special offers are subject to change or discontinuation without notice.  Whilst we try to ensure prices and product information is accurate on our website, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description.  If we discover any pricing errors before we process your order, you will be notified immediately with the option to re-submit your order at the correct price or cancel the order.
Postage & Returns
We aim to process all our internet orders very quickly, most items are held as part of our normal working stock. Please allow 3 to 7 working days for your order to arrive.  Some delay may be experienced at peak times, for instance Christmas and Bank Holiday weekends.  Brother commercial embroidery machines are installed at delivery premises by our trained Brother engineers. Items ordered that are in stock will normally despatch on the same day. Any items that are not in stock will be placed on back order. An email notification will be sent with information on expected delivery times for out of stock items. All orders placed before 12:00pm (noon) will be picked and packed same day. Any orders placed after this time or over the weekend period will be picked and packed next available working day. Sewing machines: This delivery schedule applies to orders downloaded during weekdays before 12pm. We want you to be satisfied with your purchases, if for any reason you are not satisfied, you may return goods within 10 days and receive a refund.  Returns will only be accepted if you follow the Returns conditions/instructions below within 10 days of purchase.  CANCELLATION: Orders can be cancelled upto 2pm on day of order, after this time orders will be shipped.  RETURN CONDITIONS: THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION AND INCLUDE ALL ORIGINAL PACKAGING MATERIALS.  WE ARE UNABLE TO REFUND DAMAGED OR USED ITEMS.  RETURN PERIOD: No later than 10 days after receipt of goods.  RETURN INSTRUCTIONS: If you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address: RETURNS DEPARTMENT 14 Croydon Street (Domestic Street Light Industrial Est) Leeds LS11 9RT.  Shipping costs are at your own expense, except in instances of receiving a faulty item or an error by Stocks Sewing Machines Ltd.  We will refund the purchase price of the item returned.  Your original form of payment will be credited.  PLEASE NOTE - FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN DELAYS IN REFUNDING YOU FOR THE GOODS RETURNED.
Privacy Notice
About your personal details Stocks Sewing Machines Ltd take great care to ensure your personal information is kept private.  We recognize that we must maintain and use customer information responsibly. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions.  The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only.  All online orders are encrypted using the universally recognised USC SSL security system, your data will be managed on the SecPay secure server.  We store only the minimum amount of information from you necessary to make a transaction.  We never store your credit card details, that is handled by the secure servers at SecPay where payments are handled.  Your personal details will never be passed on to a third party.  We will never give your email address to a third party.  Cookies: When you log in to Stocks Sewing Machines we place a small piece of information, a cookie, on your machine.  This is necessary so that we can track your shopping cart selections between pages and that we know you are logged in to Stocks Sewing Machines. None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site. You will need to have cookies enabled on your browser in order to use Stocks Sewing Machines.
Conditions of Use
Stocks Sewing Machines Ltd are dedicated to your satisfaction.  If you have any suggestions or comments please email us at info@stocks.co.uk.  Education discounts are available on many of our products when ordered via an official local authority purchase order.  Please contact us before ordering to confirm the current "Education Price".  ALL OUR MACHINES AND ELECTRICAL ITEMS ARE 240v UK MAINS VOLTAGE, UNLESS OTHERWISE STATED.  Making a purchase could not be easier, just browse our catalog and select the items that you wish to buy, they will automatically be placed in your shopping basket.  After you have finished shopping, click on "Order" and you will be directed to the secure area of our site (SSL using 128bit encyption) you can then enter your card details in confidence.  We accept Visa, Mastercard, Switch and Solo.  Back Orders: If your item is not in stock, we will back order for you. Tax Charges: All our prices are inclusive of VAT.  Guarantee: All machines come with the standard manufacturers guarantee, all other products are covered by the Sale Of Goods Act.  If you require any information regarding the suitability of an item for a specific purpose please contact us.  Reaching Us: If you need to reach us, please email us at info@stocks.co.uk alternatively, you can call on 0113 2429378 Fax: 0113 2435241.  Remittance Terms: We will not despatch any goods until payment has been received in full.
WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.  The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.  The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. - Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination.  This can have a harmful effect on natural habitat, wildlife and also human health. - Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.  Stocks Sewing Machines are obliged under these regulations to offer customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.  For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely.  Customers must return their WEEE item to us within 28 days of purchasing their new item.  Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.